Business rating
Business rating is a value from 1 to 5 that is calculated using scores and reviews left by Yango Maps users.
The rating helps customers choose between similar companies. The higher your rating among competitors, the higher the probability that users will choose your company.
Note
Ratings are for reference only and show users' opinions about their experience with a particular business.
How ratings are compiled
Visitors to your company leave reviews and give scores in Yango Maps and in Search. The maximum score is 5 points. A business should have from 3 to 5 user scores to be rated.
The company's rating can't be higher than 4.3 until it has more than 5 user scores. For example, even if the company has five user scores of 5 points, its rating is 4.3. Such approach helps to keep the competition fair. A few high user scores for a new company aren't equal to a hundred high user scores for a company that's been operating for a longer time. If a new company continues to get good reviews, its rating grows.
The rating in Yango Maps and in Yango for Business is compiled independently from other Yango services.
Important
The rating is not equal to the average value of all scores.
Each score is analyzed using an algorithm. The analysis takes into account multiple factors. The most important are:
-
Influence: How the user rated companies before. If they've already written reviews, always given a score of 5, and gave a new business a score of “4”, the algorithms understand that upsetting them is quite the challenge. Their score will impact the business rating more than if they had given it a five.
-
Reliability: Whether the user has given scores before as well as how many. If they have given scores to multiple businesses, their score has more value. If the user is leaving a review for the first time, their score has less value.
Sometimes users are asked to compare two similar businesses they've visited. Those comparisons are also taken into account when calculating the rating.
Restriction
There's no overall chain rating. The rating is calculated separately for each branch.
Where the rating is displayed
Note
All ratings are recalculated every day, and it takes time to update them.
Users see the rating in the following services:
In the company profile in Yango Maps.
The business owner can see the current business rating and the number of new reviews in their Yango for Business account. To check them out, open About the business → Reviews → Visitors rated.
Rating changes
Rating dynamics
Ratings move up and down. If a user gives your business a negative score, your rating decreases, while it increases with positive scores.
Why your rating may have decreased
-
Users gave you negative scores without leaving reviews.
-
A user deleted or reduced their score.
-
The reliability of users who left reviews for your company decreased.
-
A positive review didn't pass moderation after the publication rules changed and was deleted.
How to improve your business rating
The value changes on a regular basis as new reviews and ratings appear. To increase your business rating:
-
Make it easier for users to leave reviews. For example, provide customers with free Wi-Fi at your business location and enter your business details in Yango for Business: business hours, website, and phone number.
-
Encourage your customers to submit scores and reviews in your company card.
-
Respond to negative reviews. That proves you care about your customers' opinions and are always ready to listen.
FAQ
The company had a rating that was displayed in the card, but now it's gone
Ratings are hidden when:
-
The company moves. A new rating will be built.
-
The business belongs to a category where the rating isn't important when choosing a company. For example, parking lots, public transport stops, and other social facilities. But that doesn't mean users can't still leave reviews.
Categories where the rating isn't displayed
-
Administration
-
Agricultural infrastructure
-
Aid collection point
-
Air transport management and maintenance
-
Airport terminal
-
Animal enclosure
-
Animation
-
Aquarium
-
Arbitration court
-
Art object
-
Associations and industrial unions
-
ATM
-
Audience
-
Aviary
-
Baggage carousel
-
Bailiffs
-
Beach
-
Bench
-
Bicycle parking
-
Border crossing
-
Cash register
-
Cemetery
-
Certification of products and services
-
Chamber of commerce and industry
-
Charging sockets
-
Charitable foundation
-
Children's ambulance
-
Children's playground
-
Christmas tree reception point
-
City telephone network
-
Civil defense
-
Coat check
-
Coin machine
-
Collection agency
-
Communications agency
-
Community group
-
Community policing center
-
Community trust
-
Company office
-
Construction expertise and technical supervision
-
Consumer cooperative
-
Consumer protection
-
Correctional institution
-
Council of deputies
-
Court
-
Crematorium
-
Currency declaration point
-
Customs
-
Customs control zone
-
Customs warehouse
-
Dance floor
-
Decorative object, wall of fame
-
Department of corrections
-
Design bureau
-
Dog park
-
Dormitory
-
Drinking galleries and springs
-
Education management
-
Elevator
-
Emergency assembly point
-
Emergency call desk
-
Emergency contact point
-
Emergency medical service
-
Emergency service
-
Embassy, consulate
-
Employment center
-
Engineering infrastructure
-
Entrance sign
-
Environmental organization
-
Exercise grounds, workout area
-
Expertise
-
Farewell hall
-
Festival
-
Fitting room
-
Fire departments and stations
-
Forensic medical examination
-
Forestry
-
Forest park
-
Garbage collection area
-
Gas supply service
-
Graves of famous people
-
Handicapped restroom
-
Heat supply
-
Helicopter pad
-
High-speed transport station exit
-
High-speed urban transport station
-
Homeless shelter
-
Horticultural associations and cooperatives
-
Housing cooperative, non-commercial horticultural partnership
-
Housing department
-
Ice crossing
-
Immigration office
-
Impound lot
-
Industrial infrastructure
-
Infant feeding center
-
Information stand
-
Inspection
-
Insurance policy issue point
-
Inter-regional examination department
-
International organization
-
Investigative committee
-
Justice of the peace
-
Lake
-
Landfill
-
Laundry area
-
Licensing
-
Lock
-
Luggage service
-
Luggage storage
-
Management office
-
Medical and social assessment
-
Mental health and psychosocial support
-
Metro station
-
Military commandant office
-
Military enlistment office
-
Minibus stop
-
Ministries, agencies, public services
-
Morgue
-
Mother and child room
-
Multifunctional public service center
-
Nuclear power plant, hydroelectric power plant, thermal power plant
-
Non-passenger station
-
Oversized baggage check-in
-
Oversized baggage claim
-
Online store office
-
Other cash registers
-
Parking area
-
Parking lot
-
Pass office, security post
-
Passport and migration services
-
Passport control
-
Patent services
-
Pavilion
-
Payment terminal
-
Pension fund
-
Point of sale
-
Police station
-
Political party
-
Polling stations
-
Post office
-
Prosecutor's office
-
Public legal information center
-
Public organization
-
Public transport stop
-
Public transport ticket office
-
Power supply
-
Payphone
-
Phytosanitary, veterinary control
-
Quay
-
Radiation monitoring
-
Railway management and maintenance
-
Railway station
-
Railway station exit
-
Railway terminal
-
Reception desk
-
Recreation infrastructure
-
Registration chamber
-
Religious association
-
Research and development facility
-
Research institute
-
Restroom, WC
-
Road construction and repair
-
Sanitary and epidemiological service
-
Satellite communications operator
-
Sea and river terminals
-
Seaplane base
-
Security checkpoint
-
Self-driving car stop
-
Self-regulating organization
-
Separate waste collection
-
Service center of the Ministry of Internal Affairs of Ukraine
-
Shower
-
Showroom
-
Smoking area
-
Social insurance fund
-
Social rehabilitation
-
Social service
-
Sociological research
-
Spaceport
-
Sports association
-
Sports ticket office
-
Spring, brook
-
Standpipe
-
Stadium block
-
Stage
-
Standardization and metrology
-
State security service
-
State supervision bodies
-
Station attendant
-
Statistical organization
-
Street art
-
Sunday school
-
Tax office
-
Taxi desk
-
Taxi stand
-
Technical inventory bureau
-
Telecommunications organization
-
Toll collection point
-
Traffic police
-
Traffic police post
-
Trade union
-
Treasury
-
Trolley parking
-
Trolleybus station
-
Tram station
-
Tram stop
-
Transport infrastructure
-
Tribune
-
Utilities
-
Urban transport management and maintenance
-
Veterinary and sanitary inspection laboratory
-
Waterway management and maintenance
-
Water supply, water services
-
Well
-
Wheelchair rental
-
Woodland
-
-
The company card was published just recently. It could take several days to fully update the information, so you might need to wait a little longer.
If the rating should already be displayed for your company, please contact support.
There are no new scores, but the rating dropped
When calculating the rating, the influence of each review is taken into account. It could be that the reliability of the users who left reviews for your company decreased, which would explain the dip.
My business gets good scores, but our rating isn't increasing
The higher the rating, the more difficult it is to increase it. Once multiple good scores are left, your rating might increase.
A negative review was deleted, but the rating hasn't changed
All ratings are recalculated every day, but it takes some time to fully update them in the services.
If the value of the review was low, for example, because that was the only review that user had ever left, the rating may only change slightly. Once multiple good scores are left, your rating might increase.
How to delete a rating
If you don't match the conditions for automatically hiding a rating (see "The company had a rating that was displayed in the card, but now it's gone"), you can't remove it. Follow our recommendations to improve your rating.