Business rating

Business rating is a value from 1 to 5 calculated using scores and reviews from Yango users.

The rating isn't a score given to the company by Yango but rather a tool that helps users compare companies. It takes into account not only the average score, but also the number, value, and reliability of scores, as well as the results of comparing different companies by users and many other factors to create a more objective picture.

Note

Ratings are for reference only and show users' opinions about their experience with a particular business.

How ratings are compiled

Visitors to your company leave reviews and give scores on Yango Maps. The maximum score is 5 points. When a new organization is added to Yango for Business, it has no rating yet. It should get 3 to 5 user scores to be rated.

The rating in Yango Maps and Yango for Business is compiled separately from other Yango services.

Warning

The rating is not equal to the average value of all scores.

Each score has its own value that depends on the user and their activity. We take into account two factors:

  • Influence: How the user rated companies before. If they've already written reviews, always given a score of 5, and gave a new business a score of 4, the algorithms understand that upsetting them is quite the challenge. Their score will impact the business rating more than if they had given it a five.

  • Reliability: Whether the user has given scores before as well as how many. If they have given scores to multiple businesses, their score has more value. If the user is leaving a review for the first time, their score has less value.

Sometimes we ask users to compare two similar businesses they've visited. Those comparisons are also taken into account when calculating the rating.

We need to take various factors into account to achieve statistical reliability, which enables users to compare companies more objectively (including comparing new organizations and companies that already have a large number of reviews and a strong reputation in the market).

As the company receives a lot of positive reviews and high scores, the rating will gradually increase, becoming more accurate and reflecting the real quality of services and customer satisfaction. This way, the rating helps users compare companies in equal conditions even if some of them have more and others fewer reviews.

Restriction

There's no overall chain rating. The rating is calculated separately for each branch.

Where the rating is displayed

Note

All ratings are recalculated every day, and it takes time to update them.

Users see the rating in the following services:

In the company profile in Yango Maps.

The business owner can see the current business rating and the number of new reviews in their Yango for Business account. To view this data, open About the business → Reviews → Visitors rated.

Rating changes

Rating dynamics

Ratings move up and down. If a user gives your business a negative score, your rating decreases, while it increases with positive scores

Why your rating may have decreased
  • Users gave you negative scores without leaving reviews.

  • A user deleted or reduced their score.

  • The reliability of users who left reviews for your company decreased.

  • A positive review didn't pass moderation after the publication rules changed and was deleted.

How to improve your business rating

The value changes on a regular basis as new reviews and ratings appear. To increase your company's rating:

  • Make it easier for users to leave reviews. For example, provide customers with free Wi-Fi at your business location and enter your business details in Yango for Business: business hours, website, and phone number.

  • Encourage your customers to submit scores and reviews in your company card.

  • Respond to negative reviews. This proves you care about your customer opinions and are always ready to listen.

FAQ

How rating is displayed in the account

The number of new reviews are displayed in the Yango for Business account. Reviews are grouped by parameters that are specific for your field, such as Food or Staff for restaurants. This helps you understand what your customers like and what they don't like.

The company had a rating that was displayed in the card, but now it's gone

Ratings are hidden when:

  • The company moves. A new rating will be built.

  • The business belongs to a category where the rating isn't important when choosing a company. For example, parking lots, public transport stops, and other social facilities. But that doesn't mean users can't still leave reviews.

    Categories where the rating isn't displayed
    • Accessible toilet

    • Administration

    • Agricultural infrastructure

    • Aid collection point

    • Air-drying clothes area

    • Airport terminal

    • Animal enclosure

    • Animation

    • Aquarium

    • Arbitration court

    • Art object

    • Associations and industrial unions

    • ATM

    • Auditorium

    • Aviary

    • Baggage carousel

    • Bailiffs

    • Beach

    • Bench

    • Bicycle parking

    • Border crossing

    • Bureau of technical inventory

    • Cash register

    • Cemetery

    • Certification center

    • Chamber of commerce and industry

    • Charging sockets

    • Charity fund

    • Children's ambulance

    • Children's playground

    • Christmas tree reception point

    • City telephone network

    • Civil defense

    • Coat check

    • Coin counting machine

    • Collection agency

    • Communications agency

    • Community group

    • Community policing center

    • Community trust

    • Company office

    • Construction and repair of roads

    • Construction expertise

    • Consumer cooperative

    • Consumer protection

    • Correctional institution

    • Council of deputies

    • Court

    • Crematorium

    • Currency declaration point

    • Customs

    • Customs control zone

    • Customs warehouse

    • Dance floor

    • Decorative object, wall of fame

    • Department of corrections

    • Design bureau

    • Dog park

    • Dormitory

    • Education management

    • Elevator

    • Embassy, consulate

    • Emergency assembly point

    • Emergency call desk

    • Emergency contact point

    • Emergency medical service

    • Emergency service

    • Emergency service

    • Employment center

    • Engineering infrastructure

    • Entrance sign

    • Environmental organization

    • Exercise grounds, workout area

    • Expertise

    • Farewell hall

    • Festival

    • Fire departments and services

    • Fitting room

    • Forensic medical examination

    • Forest park

    • Forestry

    • Garbage collection area

    • Gardeners' partnerships and societies

    • Gas supply service

    • Gazebo

    • Graves of famous people

    • Heat supply

    • Helipad

    • High-speed transport station exit

    • High-speed urban transport station

    • Homeless shelter

    • Housing cooperative, non-commercial horticultural partnership

    • Housing department

    • Ice crossing

    • Immigration office

    • Impound lot

    • Industrial infrastructure

    • Infant feeding center

    • Information stand

    • Inspection

    • Insurance policy issue point

    • Inter-regional examination department

    • International organization

    • Investigative committee

    • Justice of the peace

    • Lake

    • Landfill

    • Licensing

    • Lock

    • Luggage service

    • Luggage storage

    • Management and maintenance of air transport

    • Management and maintenance of public transport

    • Management and maintenance of railways

    • Management and maintenance of waterways

    • Management office

    • Medical and social assessment

    • Mental health and psychosocial support

    • Metro station

    • Military commandant office

    • Military enlistment office

    • Mineral water springs

    • Minibus stop

    • Ministries, agencies, public services

    • Morgue

    • Mother and child room

    • Muhtarlığı

    • Multifunctional public service center

    • Non-passenger station

    • NPP, HPP, TPP

    • Online store office

    • Other cash registers

    • Oversized baggage check-in

    • Oversized baggage claim

    • Parking area

    • Parking lot

    • Pass office, security post

    • Passport and migration services

    • Passport control

    • Patent services

    • Payment terminal

    • Payphone

    • Pension fund

    • Phytosanitary, veterinary control

    • Point of sale

    • Police station

    • Police station

    • Political party

    • Polling stations

    • Post office

    • Power supply

    • Private ambulance services

    • Prosecutor's office

    • Public legal information center

    • Public organization

    • Public transport stop

    • Public transport ticket office

    • Quay

    • Radiation monitoring

    • Railway station

    • Railway station exit

    • Railway terminal

    • Reception desk

    • Recreation infrastructure

    • Registration chamber

    • Religious association

    • Research and development facility

    • Research institute

    • Restroom, WC

    • Sanitary and epidemiological service

    • Satellite communications operator

    • Sea and river stations

    • Seaplane base

    • Security checkpoint

    • Self-driving car stop

    • Self-regulating organization

    • Separate waste collection

    • Service center of the Ministry of Internal Affairs of Ukraine

    • Shower

    • Showroom

    • Smoking area

    • Social insurance fund

    • Social rehabilitation

    • Social service

    • Sociological research

    • Spaceport

    • Sports association

    • Sports ticket office

    • Spring, brook

    • Stadium block

    • Stage

    • Standardization and metrology

    • Standpipe

    • State security service

    • State supervision bodies

    • Station attendant

    • Statistical organization

    • Street art

    • Sunday school

    • Tax office

    • Taxi desk

    • Taxi stand

    • Telecommunications company

    • Toll collection point

    • Trade union

    • Traffic police

    • Traffic police post

    • Tram station

    • Tram stop

    • Transport infrastructure

    • Treasury

    • Tribune

    • Trolley parking

    • Trolleybus station

    • Utilities

    • Veterinary and sanitary inspection laboratory

    • Water supply, water services

    • Well

    • Wheelchair rental

    • Woodland

  • The company card was published just recently. It could take several days to fully update the information, so you might need to wait a little longer.

If the rating should already be displayed for your company, please contact support.

There are no new scores, but the rating dropped

When calculating the rating, the influence of each review is taken into account. It could be that the reliability of the users who left reviews for your company decreased, which would explain the dip.

How to encourage customers to post reviews in Yango Maps

Ask your customers to share their impressions immediately after a purchase or visit. And follow the recommendations:

  • Simplify the process: provide a link or QR code so that customers don't have to search for your company manually.
  • Ask questions — prepare a template with neutral wording to make it easier for customers to get started.
  • Gently remind customers after 1–3 days that they can post a review.
My business gets good scores, but our rating isn't increasing

The higher the rating, the more difficult it is to increase it. Once multiple good scores are left, your rating might increase.

A negative review was deleted, but the rating hasn't changed

All ratings are recalculated every day, but it takes some time to fully update them in the services.

If the value of the review was low, for example, because that was the only review that user had ever left, the rating may only change slightly. Once multiple good scores are left, your rating might increase.

How to delete a rating

If you don't match the conditions for automatically hiding a rating (see "The company had a rating that was displayed in the card, but now it's gone"), you can't remove it. Follow our recommendations to improve your rating.


Write to support