Business rating

• Users gave you negative scores without leaving reviews.

• A user deleted or reduced their score.

• The reliability of users who left reviews for your company decreased.

• A positive review didn't pass moderation after the publication rules changed and was deleted.

The number of new reviews are displayed in the Yango for Business account. Reviews are grouped by parameters that are specific for your field, such as Food or Staff for restaurants. This helps you understand what your customers like and what they don't like.

Ratings are hidden when:

• The company moves. A new rating will be built.

• The business belongs to a category where the rating isn't important when choosing a company. For example, parking lots, public transport stops, and other social facilities. But that doesn't mean users can't still leave reviews.

  Categories where the rating isn't displayed

  Accessible toilet Administration Agricultural infrastructure Aid collection point Air-drying clothes area Airport terminal Animal enclosure Animation Aquarium Arbitration court Art object Associations and industrial unions ATM Auditorium Aviary Baggage carousel Bailiffs Beach Bench Bicycle parking Border crossing Bureau of technical inventory Cash register Cemetery Certification center Chamber of commerce and industry Charging sockets Charity fund Children's ambulance Children's playground Christmas tree reception point City telephone network Civil defense Coat check Coin counting machine Collection agency Communications agency Community group Community policing center Community trust Company office Construction and repair of roads Construction expertise Consumer cooperative Consumer protection Correctional institution Council of deputies Court Crematorium Currency declaration point Customs Customs control zone Customs warehouse Dance floor Decorative object, wall of fame Department of corrections Design bureau Dog park Dormitory Education management Elevator Embassy, consulate Emergency assembly point Emergency call desk Emergency contact point Emergency medical service Emergency service Emergency service Employment center Engineering infrastructure Entrance sign Environmental organization Exercise grounds, workout area Expertise Farewell hall Festival Fire departments and services Fitting room Forensic medical examination Forest park Forestry Garbage collection area Gardeners' partnerships and societies Gas supply service Gazebo Graves of famous people Heat supply Helipad High-speed transport station exit High-speed urban transport station Homeless shelter Housing cooperative, non-commercial horticultural partnership Housing department Ice crossing Immigration office Impound lot Industrial infrastructure Infant feeding center Information stand Inspection Insurance policy issue point Inter-regional examination department International organization Investigative committee Justice of the peace Lake Landfill Licensing Lock Luggage service Luggage storage Management and maintenance of air transport

  Management and maintenance of public transport Management and maintenance of railways Management and maintenance of waterways Management office Medical and social assessment Mental health and psychosocial support Metro station Military commandant office Military enlistment office Mineral water springs Minibus stop Ministries, agencies, public services Morgue Mother and child room Muhtarlığı Multifunctional public service center Non-passenger station NPP, HPP, TPP Online store office Other cash registers Oversized baggage check-in Oversized baggage claim Parking area Parking lot Pass office, security post Passport and migration services Passport control Patent services Payment terminal Payphone Pension fund Phytosanitary, veterinary control Point of sale Police station Police station Political party Polling stations Post office Power supply Private ambulance services Prosecutor's office Public legal information center Public organization Public transport stop Public transport ticket office Quay Radiation monitoring Railway station Railway station exit Railway terminal Reception desk Recreation infrastructure Registration chamber Religious association Research and development facility Research institute Restroom, WC Sanitary and epidemiological service Satellite communications operator Sea and river stations Seaplane base Security checkpoint Self-driving car stop Self-regulating organization Separate waste collection Service center of the Ministry of Internal Affairs of Ukraine Shower Showroom Smoking area Social insurance fund Social rehabilitation Social service Sociological research Spaceport Sports association Sports ticket office Spring, brook Stadium block Stage Standardization and metrology Standpipe State security service State supervision bodies Station attendant Statistical organization Street art Sunday school Tax office Taxi desk Taxi stand Telecommunications company Toll collection point Trade union Traffic police Traffic police post Tram station Tram stop Transport infrastructure Treasury Tribune Trolley parking Trolleybus station Utilities Veterinary and sanitary inspection laboratory Water supply, water services Well Wheelchair rental Woodland

• The company card was published just recently. It could take several days to fully update the information, so you might need to wait a little longer.

If the rating should already be displayed for your company, please contact support.

When calculating the rating, the influence of each review is taken into account. It could be that the reliability of the users who left reviews for your company decreased, which would explain the dip.

Ask your customers to share their impressions immediately after a purchase or visit. And follow the recommendations:

• Simplify the process: provide a link or QR code so that customers don't have to search for your company manually.
• Ask questions — prepare a template with neutral wording to make it easier for customers to get started.
• Gently remind customers after 1–3 days that they can post a review.

The higher the rating, the more difficult it is to increase it. Once multiple good scores are left, your rating might increase.

All ratings are recalculated every day, but it takes some time to fully update them in the services.

If the value of the review was low, for example, because that was the only review that user had ever left, the rating may only change slightly. Once multiple good scores are left, your rating might increase.

If you don't match the conditions for automatically hiding a rating (see "The company had a rating that was displayed in the card, but now it's gone"), you can't remove it. Follow our recommendations to improve your rating.