Manage reviews

Any Yango Maps user can leave a review about your company. Reviews help other users make good choices.

Reviews about your company in Yango Maps are added to your Yango for Business account. You can find them in About the business → Reviews section. To make sure you won't miss any new reviews, enable notifications to your email address.

Restriction

You can only see the last 600 published reviews in Yango Maps and in your Yango for Business account.

How reviews work

A review contains:

A score between 1 and 5.
Comment.

Users can give you a score without a comment, but they can't leave a comment without a score. That's why your company profile may have more scores than reviews. In Yango Maps, you can view scores without comments.

Your business rating is calculated based on reviews and scores. The higher it is, the more your users trust your business.

What it looks like:

You can add a review widget to your website or blog.

The business owner or representative can:

Respond to reviews on behalf of the business.
Edit or delete the response.
Report an inappropriate review.

Users can:

Write a review about any business they've interacted with.
Edit or delete their review.
Evaluate other users' reviews using the "like" and "dislike" buttons.
Report reviews that violate the rules.

You can share a review on the website, on social media, or in a messenger:

Find the business in Yango Maps.
Select the review.
Click → Share to the right of the review.
Copy the link or select a social network.

Review requirements

Reviews of your business must not violate the rules. Reviews cannot include:

Fraud

We consider reviews to be fraudulent if the author hasn't interacted with the business. Don't offer money in exchange for reviews, and don't ask your friends or acquaintances who never visited your company to leave a comment.

Trying to guide users

Don't prompt users to rate you. Never ask anyone to write about a new delicious dessert or fast and convenient delivery.

Suggest an idea for a review, not what the user should say exactly. For example, you can ask users to rate your menu and mention the dishes they liked.

Aggressive motivation of users

Don't ask users to show their reviews to you and never offer discounts for positive comments.

We do not publish fraudulently solicited reviews.

Reply to reviews

You can reply to reviews in your Yango for Business account. The response must comply with the rules, otherwise it won't pass moderation.

If the reviewer deleted their page, their comment becomes anonymous. You can't respond to anonymous reviews or mark them as read.

How to respond:

Open Businesses and select a business.
Click About the business → Reviews.
Select the review you want to reply to and write a message.
Click Send.

Restriction

You can only respond to reviews with a single comment. Communicating with reviewers is not allowed.

Each new or edited reply needs to pass moderation, which normally takes three days. After moderation, the reply will appear in the company profile. If this doesn't happen, check the reason in your account and try to fix the problem. Only the business owner can see the reason for rejection.

To reply to reviews that rate your business with a score of 4 or 5, you can use ready-made thank-you messages to show your appreciation. However, it's a good idea to write personalized thank-you messages.

What you can do with your response:

Edit

Find the review and your response to it.
Select Edit response.
Make changes and save the response.

Your changes will be published after moderation.

Delete a post

Only the person who wrote the response can delete it.

Find the review and your response to it.
Select Delete response.

Report issues in reviews

If a review violates the rules, you can report it:

Open Businesses and select a business.
Click About the business → Reviews.
Select a review and click .
Specify exactly how the review violates the rules.

We will review your report within five days. If the complaint is true, we will remove the review from publication.

We try to be objective, so we don't delete negative reviews if they don't violate the publication rules. You can reply to such a review to find out why the user was disappointed.

Analyze reviews

We collect statistics to highlight the strengths and weaknesses of your business from the customer perspective. To view the data, go to About the business → Reviews → Visitors rated.

How it works:

The algorithm analyzes all the reviews and selects the main characteristics by which your visitors rate your business. They may be different for different business types.

Example: Staff, Meal, Atmosphere, Child-friendly.
For each characteristic, it counts the total number of reviews and calculates the ratio of positive and negative reviews.

Note

A single visitor's review may contain several characteristics rated differently.

By default, reviews are displayed from newer to older. Under Visitors rated, you can filter and sort reviews: