---
metadata:
- name: generator
content: Diplodoc Platform v5.50.1
alternate:
- https://business.yango.com/support/en/manage/reviews.md
---
> **Documentation Index:** Fetch the complete configuration index at https://business.yango.com/support/en/llms.txt
# Manage reviews
Any user with a Yango ID can leave a review about your company. Reviews help other users make good choices.
Reviews about your company in Yango Maps are added to your Yango for Business account. You can find them in **About the business** → **Reviews**. To make sure you won't miss any new reviews, [enable notifications](https://business.yango.com/notifications) to your email address.
{% note warning %}
You can see only the last 600 published reviews in Yango Maps and in your Yango for Business account.
{% endnote %}
## How reviews work {#reviews}
A review contains:
- Score between 1 and 5.
- Comment.
Users can give you a score without a comment, but they can't leave a comment without a score. That's why your company profile may have more scores than reviews. In Yango Maps, you can view scores without comments.
Your business [rating](https://business.yango.com/support/en/manage/rating.md) is calculated based on reviews and scores. The higher it is, the more your users trust your business.
What it looks like in Yango Maps:
The business owner or representative can:
- [Respond](#reply) to reviews on behalf of the business.
- Edit or delete the response.
- [Report](#complain) an inappropriate review.
Users can:
- Write a review about any business they've interacted with.
- Edit or delete their review.
- Evaluate other users' reviews using the and buttons.
- Report reviews that violate the [rules](#requirements).
## Share a review {#share}
You can share a review on the website, on social media, or in a messenger:
1. Find the business in Yango Maps.
1. Select the review.
1. Click under the review.
1. Copy the link to the review or select a social network.
## Review requirements {#requirements}
Reviews of your business must not violate the [review publication rules](../manage/reviews#requirements). Reviews cannot include:
{% cut "Fraud" %}
We consider reviews to be fraudulent if the author hasn't interacted with the business. Don't offer money in exchange for reviews, and don't ask your friends or acquaintances who never visited your company to leave a comment.
{% endcut %}
{% cut "Trying to guide users" %}
Don't prompt users to rate you. Never ask anyone to write about a new delicious dessert or fast and convenient delivery.
Suggest an idea for a review, not what the user should say exactly. For example, you can ask users to rate your menu and mention the dishes they liked.
{% endcut %}
{% cut "Aggressive motivation" %}
Don't ask users to show their reviews to you and never offer discounts for positive comments.
We do not publish fraudulently solicited reviews.
{% endcut %}
## Reply to reviews {#reply}
You can reply to reviews in your Yango for Business account. The response must meet the [review publication rules](../manage/reviews#requirements), otherwise it won't pass moderation.
If the reviewer deleted their page, their comment becomes anonymous. You can't respond to anonymous reviews or mark them as read.
How to respond:
1.
Open [Businesses](https://business.yango.com/companies) and choose a business.
1.
In the left-side menu, go to **About the business** → **Reviews**.
1. Select the review you want to reply to and write a message.
1.
Click **Send**.
{% note alert "Limitation" %}
You can only respond to reviews with a single comment. Communicating with reviewers is not allowed.
{% endnote %}
Each new or edited reply needs to pass moderation, which normally takes three days. After moderation, the reply will appear in the company profile. If this doesn't happen, check the reason in your account and try to [fix](#edit-answer) the problem. Only the business owner can see the reason for rejection.
To reply to reviews that rate your business with a score of 4 or 5, you can use ready-made thank-you messages to show your appreciation. However, it's a good idea to write personalized thank-you messages.
If your businesses are combined into a chain, you can view all the reviews about different branches in one place. For more information, see [Features for chains](https://business.yango.com/support/en/branches/updates.md#reviews).
What you can do with your response:
{#edit-answer}
{% cut "Edit" %}
1. Find the review and your response to it.
1. Select **Edit response**.
1. Make changes and save the response.
Your changes will be published after moderation.
{% endcut %}
{% cut "Delete a post" %}
Only the person who wrote the response can delete it.
1. Find the review and your response to it.
1. Select **Delete response**.
{% endcut %}
## Report issues in reviews {#complain}
If a review violates the [rules](#requirements), you can report it:
1.
Open [Businesses](https://business.yango.com/companies) and choose a business.
1.
In the left-side menu, go to **About the business** → **Reviews**.
1.
In the upper-right corner, click .
1.
Specify exactly how the review violates the rules.
1.
Click **Send**.
We will review your report within five days. If the complaint is true, we will remove the review from publication.
To keep things objective, we don't delete negative reviews unless they violate the [review publication rules](../manage/reviews#requirements). You can [reply to the review](#reply) to find out why the user was disappointed.
## Hide notifications about new reviews {#hide}
To hide the review notification, mark the reviews as read:
1.
Open [Businesses](https://business.yango.com/companies) and choose a business.
1.
In the left-side menu, go to **About the business** → **Reviews**.
1.
Click **Unread**.
1.
In the upper-right corner of each review, click and mark them as viewed.
## Analyze reviews {#view-feedback}
We collect statistics to highlight strengths and weaknesses of your business from the customer perspective. To view the data, go to **About the business** → **Reviews** → **Visitors rated**.
How it works:
1. The algorithm analyzes all the reviews and selects the main characteristics by which your visitors rate your business. They may be different for different [business types](https://business.yango.com/support/en/add-company/info-terms.md#rubrics).
Example: **Staff**, **Meal**, **Atmosphere**, **Child-friendly**.
1. For each characteristic, it counts the total number of reviews and calculates the ratio of positive and negative reviews.
{% note info %}
A single visitor's review may contain several characteristics rated differently.
{% endnote %}
By default, reviews are displayed from newer to older. Under **Visitors rated**, you can filter and sort reviews:
- Click a characteristic to view it.
- To see positive reviews first, click  or .
- To see negative reviews first, click  or .
- To return to the whole list, click **Reset**.
## Why can't I find some reviews? {#vanish}
There are a few reasons why reviews might disappear from your company profile:
- The user deleted the review.
- The review was removed from publication because it violates the [rules](../manage/reviews#requirements).
Write to support