Getting full access to edit info in your business profile

Only users with the Owner or Representative role can manage company profiles in Yango for Business. For more information, see User roles.

To get full access to your business, get a code and enter it in the form.

Note

If the phone number in the profile is incorrect, correct it.

Get a code

Get a code for a business

  1. Find your business in Yango for Business or in Yango Maps.

    1.1. Go to the Businesses page.

    1.2. Enter the company name in the Search field at the top of the page and click . To refine the search, specify the region.

    1.3. Find your company in the search results and click Get access.

    1.1. Find your company and go to its profile in Yango Maps.

    1.2. Click Are you the owner of this business?

    Note

    You won't see the Are you the owner of this business? link if the company profile on Yango Maps has the Information verified by owner label. In that case, confirm your rights in your Yango for Business account.

  2. The window Confirm that you own the company opens: select the phone number you want to use to confirm your rights. It can be a mobile or landline number. If there's no phone number, find the company in Yango Maps, click Edit information, and enter the phone number in the window that opens.

  3. If you selected:

    • Landline number: click Confirm with a call. If the phone number has a voice menu, select There's a voice menu.

    • Mobile number: choose whether you want to receive the code by call or SMS.

You will be redirected to the window that says We'll call soon for confirmation.

Wait for an SMS or call with a code, then enter it in the Confirmation code field. If you don't want to wait, close the window and enter the code later (see I already have the code).

Note

If an operator hasn't called you on your landline number within three days, it means that either they were unable to reach you or your landline number can't be verified. In this case, use the Edit information button to add an additional phone number in Yango Maps and confirm your rights to that number.

Get a code for your chain

  1. Go to the Businesses page.

  2. Enter the company name in the Search field at the top of the page and click . To refine the search, specify the region.

  3. In the search results, select a chain and click the link in its name.

  4. Specify the country and region to link the branches there.

  5. Click This is my chain.

  6. In the You need to confirm ownership window, select how you want to receive the code: by SMS or Phone.

  7. Select the phone number you want to use to confirm your rights.

  8. Click Get code and close the window.

You'll receive a call from an automated operator who will dictate the code or get the code in SMS.

If you already have the code

  1. Go to the Requests page and open the Confirmation tab.

  2. Click Enter code.

  3. Enter the code you received.

FAQ

There's no phone number linked to the profile or it has changed

You can only confirm your rights to a business using a phone number you have access to. If the number is incorrect, correct it.

  1. In the company profile in Yango Maps, click Edit information → Incorrect information.

  2. Add or correct the phone number.

  3. At the bottom of the page, click Send.

Your request will be reviewed within three days.

Attention

To add a new number to your profile, publish it on your company's website or confirm the change to the operator who calls your old number.

As soon as the number appears in your profile, you can request the code to confirm your rights.

What number can I link to the profile?

To confirm your rights, you can link either a landline or a mobile phone number.

Tip

Link direct numbers that don't have a voice menu or an answering machine. That'll help you confirm your number fast.

I didn't get a code. What should I do?

Make sure the phone number you linked to the profile is correct. To learn how to edit the number, see There's no phone number linked to the profile or it changed.

If the number is correct, request the code again. If the code still doesn't arrive, contact support.

I didn't get a call. What should I do?

Make sure the phone number you linked to the profile is correct. To learn how to edit the number, see There's no phone number linked to the profile or it changed.

If the number is correct, the automated operator may have failed to reach it. In this case, the request is forwarded to the call center. A call center operator will call you within three days to give you the code.

If you don't get a call from an operator, request the call again or contact support.

How else can I confirm my rights to a company or chain?

Chains can confirm their rights using a non-personal account on the corporate domain. To do that, contact support.

What role will I get after confirming my rights to the company?

After confirming your rights to the company, you will be assigned the Owner role. If the company already has an owner, you will get the Representative role.

Why was I given the Representative role if I own the business?

The company already has a user with the Owner role. To fix that, ask the user with the Owner role to reassign it to you or contact support.


Contact support
Previous
Quick start
Next
“Verified” icon